The Nigerian Federal Competition and Consumer Protection Commission (FCCPC) cited that it has put to bed an inquest over claims of violating a dominant position that was put forth against MultiChoice Nigeria.
Millions of Nigerians subscribe to multiChoice’s DStv broadcasting platform.
According to reports, subscribers to Pay-TV in Nigeria have protested about the entity’s consistent price hikes for many years.
The consumer protection agency said its inquest had been supported by compelling evidence from MultiChoice, including details about its market share, pricing, and distribution network.
FCCPC added that it also acquired and analysed relevant information from other sources before taking its final position, which they have shared with the company.
MultiChoice had responded to the agency’s position and call, saying that: “to ensure that any material change in critical terms concerning value proposition including, but not limited to cost or price, on account our prominence, and to prevent subscribers from being otherwise exploited, including by the conduct of other competitors in the market, MultiChoice shall introduce additional features before any proposed changes in terms and conditions as identified in this order to the extent that such change in the price constitutes an increase in what consumers pay, regardless of any value addition.”
The agency has also demanded that MultiChoice Nigeria maintain a customer care line to deal with daily queries.
